Make sure that the wireless mode (802.11a/b/g) of your wireless card is supported by the terminal, and that the terminal is configured for the required wireless mode.

• The HNS 9201 supports 802.11b mode only.

• The EXPLORER 700 supports 802.11a/b/g, but you must select the required mode on the terminal using BGAN LaunchPad.

Check the network connections settings for your operating system.

The connection to the terminal should be the only active connection. (In normal operation, it is best to have only one active connection.)

To check this:

• On a Windows PC, select Start > Control Panel > Network Connections. If you see an open connection other than the terminal connection, right-click on the connection and select Disable.

• On a Mac, simply make sure that the wireless and Bluetooth interfaces are disabled.